User access Your users won't be able to use services like OneDrive for Business, or access customer data like email or documents on team sites. As a global or billing admin, you have 90 days to reactivate the subscription with all data intact. What to expect for you and your users if you cancel a subscriptionĪdmin access Admins can still sign in and access the admin center, and buy other subscriptions as needed. You can't remove a payment method from a canceled subscription until after it reaches the deleted state.

Any data you leave behind may be deleted after those 90 days but is deleted no later than 180 days after cancellation. Admins can also reactivate the subscription while it's in the disabled state.Īfter 90 days, the subscription moves into the deleted state. Admins can still access and back up data for their organization while the subscription is in the disabled state, but we recommend that admins back up their data before they cancel a subscription, especially if it's their only subscription. For most subscriptions, in most countries and regions, the disabled state lasts 90 days. If you cancel a subscription before the end of your term, the subscription status moves directly into a disabled state. What happens when you cancel a subscription If you explicitly delete a subscription, then it skips the Expired and Disabled stages and the SharePoint Online data and content, including OneDrive, is deleted immediately.

Onedrive for business troubleshooter